Hospitals Say Leadership is the Key Driver and Barrier to a Better Patient Experience
Another great article to read. http://medcitynews.com/2013/05/hospitals-say-leadership-is-the-key-driver-and-barrier-to-a-better-patient-...
An empathy video that asks you to stand in someone else's shoes
This is a very touching video. It really makes you think. http://goo.gl/lyMrK
Balancing Consistency and Innovation in Healthcare
This article is from The Healthcare Blog. This is a great read! Click here to read the article.
Doctor Empathy Linked With Better Patient Outcomes: Study
HUFFPOST HEALTHY LIVING article... Click here to read more.
2012 National Patient Experience Study
You may have seen this before, but I found this to be an interesting read. J.D. Power and Associates Reports: Patient Satisfaction...
