A Big Lesson in Baby Steps
Have you ever wondered what makes great healthcare organizations great? I think about it a lot, having had the privilege of working with...
Dave Bowie and Healthcare Leaders Could Share a Commonality
This morning, I awoke to the news that David Bowie died. Truthfully, I can’t name one David Bowie song or album. He shot to fame when I...
4 Must-haves to Achieve GREATNESS in 2016!
1. Aim to be the best! Ever say, “This year my goal is to be average”? No! Who wants to settle for being average? No one! And yet, when...
What Patients Say about Their Fear…
Patients are fearful. And why wouldn’t they be? The hospital environment is as foreign to patients as it is comfortable for us. For...
It’s All About Us in Healthcare
In the past, the words “fear” and “patients” rarely occurred in the same sentence…until recently. How do I know? Because, for years, I’ve...
10 Must-haves in Your Patient-Experience Efforts
Organizations have become frantic in their efforts to improve the patient experience, as well as their scores; the move from volume to...
Measuring Something That’s Not There
I recently had the pleasure of consulting for well-respected health system, with the intent of improving the patient experience. Part of...
Can Patients Really Judge Our Teamwork?
Healthcare has long asked patients to tell us how well we work together as a team. Having been a part of many of those teams over the...
Two Transformational Words for the ED
I vacation in Sheboygan, Wisconsin, once a year. That alone amazes me, but something that happened on this year’s annual escape, to visit...
