2012 National Patient Experience Study
You may have seen this before, but I found this to be an interesting read. J.D. Power and Associates Reports: Patient Satisfaction...
How to Deliver ALWAYS. Every Time.
3 suggestions that may help bring consistency to the Patient Care Experience. Have your staff video tape (with staff members as actors)...
Worth Another Look
Looking back and found this. Definitely worth another look... Do Patient Attributes Predict Oncologist Empathetic Responses and Patients...
10 Speaking Tips for Hospital Leaders (If They Want Staff to Listen to Them)
As a result of speaking to healthcare audiences several times a week, I will share what I have found to be the most effective tips for...
