Talking Back to Your Doctor 1 21 0 The Checkup from Slate and WBUR on why it’s so hard, and so impor
Speaking of fears- here's a podcast about one of the biggest fears patients have... the inability to question medical authority....
Colleen Sweeney Promo Video
This is exciting! http://www.youtube.com/watch?v=oJ9EqMWO9cc
Hospital MISSION IMPOSSIBLE to Remember
Whenever I speak to healthcare organizations, I ask them during a particular part of my keynote to tell me their promise to the...
Whack-a-Mole (the endless HCAHPS strategy game)
Remember that old game played at the county fair? You would gain points as you hit a mole with a mallet that popped out of a hole. The...
Hospitals Say Leadership is the Key Driver and Barrier to a Better Patient Experience
Another great article to read. http://medcitynews.com/2013/05/hospitals-say-leadership-is-the-key-driver-and-barrier-to-a-better-patient-...
An empathy video that asks you to stand in someone else's shoes
This is a very touching video. It really makes you think. http://goo.gl/lyMrK
Balancing Consistency and Innovation in Healthcare
This article is from The Healthcare Blog. This is a great read! Click here to read the article.
Doctor Empathy Linked With Better Patient Outcomes: Study
HUFFPOST HEALTHY LIVING article... Click here to read more.
2012 National Patient Experience Study
You may have seen this before, but I found this to be an interesting read. J.D. Power and Associates Reports: Patient Satisfaction...
How to Deliver ALWAYS. Every Time.
3 suggestions that may help bring consistency to the Patient Care Experience. Have your staff video tape (with staff members as actors)...
